Help with Geischtliweg

Preparing for a trail

Open the app before starting your walk and check the selected trail and any model downloads you plan to use. Download models while connected. Trail mode and the app’s other answering modes can have different network and model requirements.

If voice is not working

Check microphone permission and the selected voice in your device settings and the app. Check that required downloads have finished. If the problem continues, tell us which mode was selected and whether it happened while connected or offline.

Keeping a support request private

Describe the problem without sending recordings, children’s names or precise locations. If an image helps explain an interface problem, remove personal information before attaching it. The privacy policy explains the app’s processing choices.

Contact support

Include the app name and version, your device and operating-system version, the steps that led to the problem and what you expected to happen. Tell us whether you were connected or offline. If the app shows a support reference, include it.

Do not send passwords, API keys, pairing credentials, private recordings or unrelated personal information. We can ask for a specific diagnostic if it is needed.